This article will discuss the easiest solutions for the most common Samsung smart TV problems. From color issues to sound problems, and glitching screens to the TVs not working at all, there are many problems that Samsung smart TV owners have to regularly face. So, instead of addressing these issues one by one, I’m discussing the easiest fixes for the most common Samsung smart TV problems in one article. Here are the common Samsung TV issues that I’ll be discussing:
Do you have a particular question about the most common Samsung Smart TV problems? Then use the table of contents below to jump to the most relevant section. And you can always go back by clicking on the black arrow in the right bottom corner of the page. Also, please note that some of the links in this article may be affiliate links. For more details, check the Disclosure section at the bottom of the page.
Here's what we'll cover:
Common Problems with Samsung TVs
- Samsung Smart TV apps not working
- Samsung TV glitching screen or black screen
- Samsung TV pixel problems (e.g., TV flickers when in use)
- Samsung TV sound problems
- Samsung smart TV not working with Wi-Fi
Now, here are the least complicated solutions for each of these problems. Every Samsung smart TV owner should know these basic Samsung TV troubleshooting techniques.
Samsung Smart TV Troubleshooting
For App-Related Problems
There are multiple ways to prevent Samsung Smart TV apps from not working as intended. Here are the simplest solutions I applied:
- Reset the TV: If you have your TV remote, press and hold the Power button for 15-30 seconds. You’ll notice the Samsung logo flash on your TV screen & the red LED light on the panel blink rapidly. Your TV will then turn on/off repeatedly for a few seconds. Now, your TV is reset. Check whether your Samsung Smart TV apps are working. If you don’t have a remote, turn off your smart TV & unplug its cable from the outlet. Wait for a minute before re-plugging the cable. Then, press/hold the power button on your TV’s main panel. Your TV is now reset. Check whether the apps are working.
- Restart your Modem/Router: If restarting your TV doesn’t fix the problem, restart your router/modem. After the restart, confirm that your TV is connected to the Wi-Fi network. Then, check whether the apps are working.
- Update your TV: On your remote, press the Settings button. Then, select the following options: Support -> Software Update -> Update Now. Updating your Samsung smart TV will give the device the security fixes it needs to run apps properly.
- Clear App Cache: On your remote, press the Home button. Then, select the following options: Support -> Device Care -> Manage Storage. In the “Manage Storage” section, select the apps that aren’t working. Press the “Down” button to open an option titled “View Details.” From this option, select “Clear Cache.”
- Reinstall the Faulty Apps: Many Samsung Smart TVs come with a “self-diagnosis setting.” I’m not recommending using this feature to solve your app problems because Samsung TV self-diagnosis is unavailable on many Samsung smart TVs. Instead, I’m asking you to manually diagnose your TV by deleting and reinstalling all the apps. One by one, remove all the old apps from your catalog. Note down the sign-in information of all the apps before deleting them. Reinstall the apps & sign back into them to see if the issue is resolved.
Hopefully, these solutions will fix your app problems. If some apps are fixed only temporarily & they keep crashing after a while – don’t worry. Check out this helpful video guide on how to stop Samsung smart TV apps from crashing:
Samsung TV Only Shows a Black Screen
According to Samsung, the company’s TVs start running low on memory over time. That’s because residual electrical charges build up inside them, preventing them from functioning properly. This is why Samsung TV glitching screen or black screen issues are so common. The best way to resolve these relatively common issues is to perform a cold boot. A cold boot will drain the charge from your TV and reset its main board.
Here’s how you perform a cold boot:
- On your remote, press & hold down the power button
- Keep pressing until the TV restarts
- Wait for the Samsung logo to appear on your screen
Your cold boot is complete if the Samsung logo appears on your screen (instead of the menu). Hopefully, after the cold boot, the glitching will stop.
Samsung TV Pixel Problems
Samsung TV color issues, pixel problems, & other types of Samsung TV screen problems can be fixed by giving the TV a cold reboot. Use the method mentioned above. You can also reboot Samsung frame TV by using the power button (and not the remote). If the cold reboot doesn’t fix the problem & the flickering or color issues continue, have your power supply checked by an expert. You may have a faulty jumper in your power supply that needs professional repair.
Samsung TV Has No Sound
A very common Samsung smart TV issue is the device going mute for no reason. The first thing to do when this issue occurs is to check whether the TV’s volume is set to zero. Press the Mute button on your remote on/off to check this. If the volume settings are fine, check if a Bluetooth headset/speaker is currently paired to your TV.
If a pairing occurs, unpair the devices by turning the headset/speaker off. If that’s not the case, cold reboot your TV. If your Samsung TV sound problems persist, the problem is likely with the TV’s audio IC chip. Only Samsung-authorized repair experts can fix these chips. Before taking your TV for repair, check if it offers the self-diagnostics feature.
Go to the Support menu to find this feature. Once you find this feature, use it to run diagnostics tests on your TV’s audio components.
Here’s a helpful video guide that simplifies this process:
Samsung TV Won’t Connect to Wi-Fi
One of the most common Samsung TV problems is the devices not connecting to Wi-Fi networks. If you’re facing this problem, check if other devices (phone, laptop, etc.) can connect to the Wi-Fi network. If no devices can connect to the Wi-Fi network, the network is the problem. It would help if you considered installing a new router/modem to fix that problem.
But, if other devices can connect to the Wi-Fi network, the problem is your TV. Reboot your TV & try reconnecting it to the Wi-Fi network. Ensure your Wi-Fi has a 2.4GHz network (not 5Ghz) because most Samsung smart TVs require 2.4Ghz connections. If your TV still can’t connect to the Wi-Fi, call Samsung’s customer support team & ask for detailed instructions.
Credits: Thanks for the photo to Canva.
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