Comcast isn’t a beloved brand. According to the American Customer Satisfaction Index, Xfinity’s Wi-Fi service has consistently ranked poorly in customer satisfaction ratings. Despite this, Comcast continues to be the largest broadband supplier in the US. Currently, over 32 million people in the US use their Xfinity Wi-Fi service.
Needless to say, several of these customers frequently complain about their Xfinity Wi-Fi connections. The main complaint? Their Xfinity Wi-Fi keeps disconnecting from their devices for some reason or another. In this era where fast and reliable Internet connections have become must-have tools for everyone, such problems can be extremely frustrating.
Whether your Xfinity Internet keeps disconnecting in the middle of important meetings or while you’re streaming your favorite TV shows – sudden connection drops are always super-frustrating. Thankfully, there are several easy fixes & troubleshooting techniques that can be used to fix such issues.
Let’s discuss the most effective solutions for some of the most common issues Xfinity customers regularly face.
Do you have a particular question about the reasons why Xfinity wi-fi keeps disconnected? Then use the table of contents below to jump to the most relevant section. And you can always go back by clicking on the black arrow in the right bottom corner of the page. Also, please note that some of the links in this article may be affiliate links. For more details, check the Disclosure section at the bottom of the page.
Here's what we'll cover:
Xfinity Common Connection Issues
“My Xfinity keeps disconnecting for no reason” – that’s the general theme of most of the complaints that Comcast users make on public forums. These Internet connection issues range from:
- iPhones, iPads, Android phones, & other smart devices not connecting to nearby Xfinity Wi-Fi networks.
- Devices are showing the message “unable to connect” whenever people try to connect to their Xfinity Wi-Fi networks.
- Xfinity internet keeps dropping & Internet speed is getting super-slow suddenly, for no reason.
- Xfinity internet keeps cutting out whenever you run certain programs or apps on your devices.
If you’re familiar with these connectivity issues – you’re not alone. Comcast itself has publicly stated that such connectivity issues are relatively common. But, unfortunately, the solutions they’ve presented are either ineffective or too complicated to follow for most customers. That’s why we’re here to tell you what to do when your Xfinity randomly disconnects.
Why Does My Xfinity Wi-Fi Keep Disconnecting?
There could be a variety of reasons why your Xfinity keeps going out for no good reason. Your modem could be damaged or out-of-date. Your router may be too far away from the devices you’re trying to connect. Finally, there may be security software on your device, preventing the establishment of strong Wi-Fi connections.
Or, there could be something wrong with your entire Wi-Fi network. Let’s discuss the best solutions for all of these causes & issues. Here’s a list of things you should do whenever your Xfinity randomly disconnects:
Check the LED Lights on Your Router
The LED lights on your Wi-Fi router are always telling you something. Listen to them by assessing the different light colors on your router. Here’s a helpful video on how to read these lights.
Check Whether There’s a Service Outage
Before troubleshooting your Wi-Fi connection:
- Check whether there’s a wide-scale service outage in your locality.
- Visit www.xfinity.com/support/status & sign in to your account.
- Check whether there’s an Internet outage in your locality. If there is an outage, check how much time Xfinity will take to restore services.
- Make Sure There Are No Interferences
The 2.4 GHz & 5 GHz channels on your Xfinity router are susceptible to interferences from devices like microwaves, baby monitors, landline wireless phones, & all types of Bluetooth devices. Remove these types of devices away from your Xfinity router. Even better – move your router to a new location in your home & check whether the issue is resolved.
Update Your Xfinity Router’s Firmware
Sign in to your Xfinity router’s admin page. Enter the “Router Upgrade” section or “Firmware Update.” Follow the instructions on that page to update your router’s firmware. Keep updating your Xfinity router’s firmware as frequently as possible.
Review the Cables
Your Ethernet cables may be damaged or not clicked into the ports on your router. Check for damage. If you spot any loose/damaged cables – ask Xfinity’s support team to send technicians & install replacements.
Turn Off “Power Saving Mode”
Many new-age routers come with “Power Saving Modes.” Unfortunately, these modes can hamper your router’s ability to deliver fast & uninterrupted Wi-Fi connectivity. To turn off this mode, sign in to your router’s admin page & enter the section titled “Power Management.”
Here, you can turn off the power-saving mode. Once you do, reboot your router. After that, the changes will be applied, and hopefully, they will fix your connection issues.
Change Your Router’s Security Settings
Log in to your router’s admin page & find a section titled “Gateway.” Click on it to open a sub-menu titled “Firewall.” Enter this menu & click on the option that says “IPv4.” A page will open where your security options will be displayed.
On this page, select the option “Minimum Security (Low).” Next, click “Save” to start the rebooting process. Once your router reboots, check whether your connection issues are resolved.
Change Your DNS Server
This is the most complicated solution, so if you’re uncomfortable with this step – avoid it. To change your Internet’s DNS server, take the following steps:
- Sign in to your router’s admin page
- Enter the section titled “WAN,” “Network,” or simply “Internet.”
- You’ll find an option that says “Change DNS server.”
- Change the DNS server address to 8.8.8.8
Then, reboot your Wi-Fi router & check whether the connection issues are resolved
Reset/Restart Your Xfinity Router
If none of these solutions work, restart all your devices – computers, phones, & routers. If these basic “soft” resets don’t work, try “hard resetting” your Xfinity router. Press & hold down the reset button (located on the back of the router) for 15-20 seconds.
Release the button. Now, your Xfinity router will be restored to its default settings. You will have to reset your settings, configurations, & password. But, in most cases, this troubleshooting technique fixes all connectivity problems.
Contact Xfinity’s Support Team
If none of these solutions work – contact the Xfinity support team via phone (1-800-XFINITY). Tell them the troubleshooting methods you’ve tried & ask for specific guidance.
If they can get your Wi-Fi connection back up and running, good. If not, you may have to get a brand-new router or a modem/router combo unit from Comcast.
Credits: Thanks for the photo to Canva.
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