If you have Wi-Fi connected but no internet, then this article is for you. There are a couple of things that can go wrong when Wi-Fi doesn’t work on your device, and we will cover them so you can fix it yourself!
The Internet on Wi-Fi Problem displays a tiny, yellow warning triangle with a black exclamation mark on Windows machines or a black exclamation mark on Android and iPhone devices.
Before troubleshooting, you must first determine whether the problem is with your device or the overall network.
Below, I’ll list solutions depending on whether the problem is limited to a single computer or, further down the list – if it’s a network-wide issue.
Do you have a particular question about fixing the issue of Wi-Fi is connected but no Internet? Then use the table of contents below to jump to the most relevant section. And you can always go back by clicking on the black arrow in the right bottom corner of the page. Also, please note that some of the links in this article may be affiliate links. For more details, check the Disclosure section at the bottom of the page.
Here's what we'll cover:
- Fixing no Internet on one device
- Forget Wi-Fi and Reconnect
- Restart your device
- Use Network Troubleshooter
- Configure the Correct Date and Time Settings
- Disable Fast Startup
- Update Your Network Adapter Driver
- Check Your IP Address Validity.
- Reset the IP Address
- Flush DNS
- Setting a fixed DNS server
- Turn off IPv6 support in your router or computer
- Fixing no Internet if it’s network’s issue
Fixing no Internet on one device
Forget Wi-Fi and Reconnect
The first thing we’ll do is reset just the wireless network that’s causing the problem on your phone. We ensure that the phone’s network configuration is updated by forgetting the wireless network and reconnecting to it.
Restart your device
The first thing you should do is restart your device, which may sound obvious. It won’t work every time, but it allows the operating system to tidy up and try again if it’s frozen, refuses to recognize the network, or becomes otherwise untrustworthy.
Use Network Troubleshooter
The built-in Network Troubleshooter is one of the first things to try. This may be able to fix the problem immediately.
Configure the Correct Date and Time Settings
Your device must be set to the correct date and time. Incorrect date and time settings might cause you problems, such as the one you’re currently experiencing with the internet connection.
Disable Fast Startup
If you use the Fast Startup option to shut down and restart your computer more quickly, this may be disrupting your connection.
Update Your Network Adapter Driver
Suppose you don’t replace your computer’s hardware drivers but do upgrade them. In that case, you might encounter a communication problem between the two due to an outdated network adapter driver.
Check Your IP Address Validity.
Your computer’s IP address may be incorrect, preventing it from accessing the internet.
Reset the IP Address
When your device connects to a network, it requests an IP Address from the local router. Because the router has a pool of IP Addresses and DHCP is used, network devices do not conflict. We’ll start by verifying whether your network adapter is set up correctly to receive the IP Address from the router.
To reset your network, try restarting your device. Instead of shutting and opening the lid of your laptop, go to start and reboot it correctly. If that doesn’t work, we’ll have to resort to a hard reset. You should be able to connect to the internet after you reboot your computer.
The majority of the time, it’s because your laptop is operating properly everywhere else but not at the location you’re attempting to connect to right now. The DNS is responsible for converting a domain name to its corresponding IP addresses. Flushing the cache of your device’s DNS eliminates all previously known DNS addresses. As a result, your computer will request a new (and correct) address from the proper DNS server. It is expected that you will only see the dialogue box for a short time (or not at all).
Setting a fixed DNS server
If flushing the DNS cache doesn’t work, we may try to configure a static DNS server. Typically, when you connect to a network, the router will tell your device which DNS server to use. We instruct our computer to always utilize that particular server by setting a static DNS server.
You can safely switch this option. You may still access the internet using a dynamic DNS server after you have established a static one.
The IP addresses given by the DNS server from Google are 188.8.131.52 and 184.108.40.206, which are both Google’s primary DNS servers. These are some of the world’s quickest DNS servers.
It’s conceivable that your DNS server configurations are incorrect. This is more likely when you first set up your computer and/or network. Recheck your internet to see if the problem has been fixed.
Uninstall Conflicting Applications, Temporarily Disable Firewall and Antivirus Software.
Even if your computer indicates that you have a connection, some applications on computers may prevent it from accessing the internet. Antivirus software is typically to blame. If you’re using third-party antivirus software on your PC, try disabling it to see if the problem goes away.
Remove any antivirus or firewall software from your computer that you may have already installed.
Turn off IPv6 support in your router or computer
Most network devices now support IPv6, which is a new networking protocol for addressing IP Addresses. While IPv6 is compatible with most gear, it might cause network issues. Because all devices on your home network support the older IPv4 protocol, you can safely disable IPv6 in your home network without worry.
The greatest location to turn it off is your router. Each router has its own configuration, but look for Network Settings, LAN, or DHCP and turn off IPv6 in general.
Turn-off 5Ghz – Change wireless network standard
Both 2.4 GHz and 5 GHz wireless networks are supported by virtually all laptops and cellphones these days. The latter is faster, but it has a shorter range. When feasible, devices will frequently try to connect to the 5GHz network instead of the 2.4 GHz network.
This is not an issue concerning the Internet connection itself, but rather the 5Ghz network. There may be a damaged antenna, a software bug, or a driver or access point problem.
Fixing no Internet if it’s network’s issue
Check to See if Your Internet Service Provider is Down.
If your internet service provider is not having an outage, your router probably is to blame.
Reset/Reboot Your Modem or Router.
As the name implies, this procedure is simple and does work for most problems. If you only have a router, turn it off then back on again. After about a minute, reconnect your router to the wall outlet and switch it on again. If you have a router and modem, shut them both down and disconnect them. Connect the modem first, leaving it for around 30 seconds before turning on the router. Allow 5-10 minutes for everything to fully come back up after that, then attempt your equipment once again to see if the problem is gone.
Check MAC Address Filtering in Your Router Settings.
MAC addresses are a type of Internet Protocol (IP) address that may limit network access for devices. The majority of routers include a feature that allows you to restrict device access based on MAC addresses.
You must verify whether this function is enabled and if it’s in allow or deny mode. The selected mode determines whether the MAC addresses are included in your router. And only those that are listed – may connect to the internet (allow mode), or if devices with those MAC addresses are banned from connecting (deny mode).
Your router’s management interface may be accessed from any web browser by entering the correct IP address. The default address is usually written on the bottom of your router box.
Add the MAC address of your modem to the list. If you can’t remember it or don’t know how to find it, contact your ISP (Internet Service Provider) and ask for assistance.
Reset the network
If you still have the “Wi-Fi-connected, but no internet” problem after following all of the steps above, your entire network may need to be reset. This will restore all of your network configuration settings to their defaults and remove any network adapters. Unfortunately, you’ll have to set everything back up, including changing default network connections and reconnecting to your local network. To do this, you’ll need your internet network’s password.
After you’ve completed the procedure, reconnect to the internet by double-clicking on your internet’s taskbar icon. You may need to show a list of available networks, discover yours, and join it up.
Credits: Thanks for the photo to Canva.
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