Is your Samsung TV not connecting to Wi-Fi? Then, I’m afraid to say that it’s essentially worthless. Any smart TV without a working Internet connection is not “smart.” Other than watching cable TV, there’s not a lot that you can do with such TVs. Thankfully, you’re not the only one whose Samsung TV won’t connect to Wi-Fi.
The Internet is full of Samsung Smart TV owners complaining about Internet connection issues. In this article, I’ll discuss every possible reason why your Samsung TV wireless connection failed. I’ll also explain how to get past the “012” or “102” error codes and fix your TV’s Wi-Fi connection for good.
Do you have a particular question about Samsung TV not connecting to wifi? Then use the table of contents below to jump to the most relevant section. And you can always go back by clicking on the black arrow in the right bottom corner of the page. Also, please note that some of the links in this article may be affiliate links. For more details, check the Disclosure section at the bottom of the page.
Here's what we'll cover:
- Why My Samsung Tv Is Not Connecting to Wi-Fi?
- How to Connect Samsung TV To Wi-Fi?
- 1. Give Your Samsung TV A “Soft” Restart
- 2. Disconnect All Devices Connected to the Wi-Fi, Except for Your TV
- 3. Connect to 2.4 GHz Not 5 GHz
- 4. Try Reconnecting Your Wi-Fi Network to Your TV
- 5. Bring Your Router and TV Closer
- 6. Change Date and Time Settings
- 7. Use the TV’s Self-Diagnosis Feature
- 8. Modem Mayhem: Restart to Reset
- 9. Solving the Smart Hub Snag: A Comprehensive Reset
- 10. DNS Dilemma: Time to Tweak Those Numbers
- 11. ISP Outage: The Invisible Villain
Why My Samsung Tv Is Not Connecting to Wi-Fi?
According to most tech experts, there’s no specific reason why certain Samsung smart TVs experience Internet connection issues. These types of issues usually occur due to a mixture of different reasons such as:
- Outdated Firmware: If your TV’s firmware is outdated, its Internet connectivity settings may get misconfigured.
- Bugs: Many users report that their Samsung smart TVs start functioning perfectly right after they restart their devices. That’s because by turning their TVs on/off multiple times, they get rid of general bugs inside their TVs’ software.
- Address Block: Every smart device (including your Samsung smart TV) that you connect to your Wi-Fi router comes with a specific address. Your Internet Service Provider (ISP) may have accidentally blocked your Samsung smart TV’s address from your Wi-Fi connection.
- Incorrect DNS Settings: Your Samsung TV’s DNS settings (Domain Name System) may be misconfigured, resulting in conflicts between your Wi-Fi router and the TV.
How to Connect Samsung TV To Wi-Fi?
Now that we have a basic understanding of why your Samsung TV is not connecting to Internet, let’s learn about the solutions. Try out the following solutions in the order in which they’re mentioned to resolve your Samsung TV Internet problems:
1. Give Your Samsung TV A “Soft” Restart
Experiencing connection issues with your Samsung TV not connecting to Wi-Fi? One of the simplest and often overlooked fixes is performing a “soft” restart. This involves pressing and holding the power button on your remote for about 60 seconds. A soft restart can refresh your TV’s network settings without erasing any information. After waiting for a minute, plug it back and try connecting your Samsung TV to the Wi-Fi network. This easy fix often works like magic in solving minor Wi-Fi connectivity issues.
2. Disconnect All Devices Connected to the Wi-Fi, Except for Your TV
Just like traffic on a busy road, having too many devices connected to your Wi-Fi network can slow down your internet connection. This might be why your Samsung TV won’t connect. Try disconnecting all devices from your Wi-Fi network except for your Samsung TV. This will free up bandwidth, potentially making it easier for your TV to connect. Once you have done this, go to your TV settings, perform a network reset, and try to connect your Samsung TV to the Wi-Fi again.
Your Wi-Fi network has a limit. If you connect too many devices to it, its signals will get progressively weaker. To avoid that, disconnect all devices connected to the wi-fi, except for your tv & check if your connectivity issues are resolved.
3. Connect to 2.4 GHz Not 5 GHz
While a 5 GHz Wi-Fi network provides faster speeds, it has a shorter range and can struggle with obstacles. Your Samsung TV not connecting to Wi-Fi might be due to this. Go to settings on your TV, open network settings and switch the connection from 5 GHz to 2.4 GHz. The 2.4 GHz network has a longer range and is better at getting through walls and furniture. It might just be the fix your Samsung Smart TV needs.
If you see two Wi-Fi connection options on your TV, one 5 GHz and the other 2.4 GHz, connect to the latter. If you want to know why 2.4 GHz Wi-Fi connections are better for your Smart TV, check out this video that explains the differences between these two types of Internet connections:
4. Try Reconnecting Your Wi-Fi Network to Your TV
Forget the Wi-Fi networks that are currently synced with your TV. Here’s how:
- On your Samsung TV’s remote, press and hold the “Settings” button
- On the settings menu, go to the section titled “General”
- Inside the section titled “General” choose an option titled “Network” to open your TV’s network settings.
- Select “Wireless” to open the “Wireless Connection” menu on your screen
- In this menu, select the option titled “Manage Saved networks”
- Select the Wi-Fi networks that you want your TV to forget
- Press the Delete button
Once all existing Wi-Fi connections on your TV are forgotten, re-add your home’s main Wi-Fi connection. Once this connection is re-established, check if your Samsung smart TV not connecting to Wi-Fi.
5. Bring Your Router and TV Closer
If your Samsung TV is not connecting to the Wi-Fi, the wireless network signal strength could be the culprit. The Wi-Fi connection might be struggling to penetrate walls, floors, or furniture. Try to reduce the distance between your Samsung Smart TV and the router. This might enhance the Wi-Fi signal strength, making it easier for your TV to connect. Remember, the shorter the distance, the stronger the connection. According to Samsung, your TV and router shouldn’t be further than 15.2m apart. Bring the two devices within the compatible range and check if your Wi-Fi network’s strength has improved.
6. Change Date and Time Settings
Incorrect date/time settings on your Samsung TV may cause incompatibility issues with your router. To ensure that’s not the case, check and correct the date and time settings on your Samsung TV
- Open Settings
- Go to General
- Go to System Manager.
- Go to Time.
- Select the option titled “Clock”
- Manually enter the correct date and time settings
After that, restart your TV and check if your connectivity issues are resolved.
7. Use the TV’s Self-Diagnosis Feature
Many new-age Samsung TVs come with a feature called “Smart Hub.” You can use the “Smart Hub Connection Test” feature to identify any network bugs that may be damaging your TV’s Wi-Fi connection. Here’s how you can use this feature:
- Open Settings
- Go to Support
- Go to Device Care
- Go to Self-Diagnosis
- Select the option titled “Smart Hub Connection Test”
Complete this test to see what this feature has to say about your TV’s Wi-Fi connection. If you’re having trouble locating or activating this feature, check out this video from Samsung:
If the self-diagnosis doesn’t work, try resetting Smart Hub. By resetting your Smart Hub settings, you’ll also uninstall all downloaded apps and delete all stored accounts on your TV. So, take these steps only if the previous solutions don’t work:
- Go to Settings
- Go to Support
- Go to Device Care
- Go to Self-Diagnosis
- Select the option titled “Reset Smart Hub”
If your TV asks for a PIN code to continue this step, enter the default Samsung TV pin: “0000.” Then, confirm your decision to reset Smart Hub. Once your Samsung smart TV is reset, try reconnecting it to your Wi-Fi.
8. Modem Mayhem: Restart to Reset
Sometimes, it’s not your beloved Samsung TV causing the ruckus; it’s the sneaky modem. Try to restart the modem, as it’s often the cure for TVs not connecting to Wi-Fi. Simply unplug the modem, bide your time for a full 60 seconds – remember, patience is key – then plug it back in. As the lights flash and the Wi-Fi starts pulsing again, try to connect your Samsung TV to the internet again.
9. Solving the Smart Hub Snag: A Comprehensive Reset
It’s no news that the Samsung Smart Hub is the nerve center of Samsung smart TVs. But, when your Samsung TV won’t connect, performing a reset on the Smart Hub might just be the fix. Open the network settings, go to ‘Settings’, then locate ‘Support’, followed by ‘Self Diagnosis’, and finally ‘Reset Smart Hub’. This act clears all information from your apps, making it as good as new. You might need to agree to the terms and conditions again, but it’s a small price to pay for a working Wi-Fi connection!
10. DNS Dilemma: Time to Tweak Those Numbers
Internet Service Providers (ISPs) default DNS settings are not always the best for Samsung TVs. When the factory settings don’t cut it, it’s time to roll up your sleeves and change the DNS number manually. Navigate through ‘Settings’, ‘General’, ‘Network’, ‘Network Status’, ‘IP Settings’, and finally ‘DNS settings’. Set it to ‘Enter manually’, and punch in “8.8.8.8” – Google’s DNS server number. A new DNS might just be what your Samsung Smart TV needs to connect to the Wi-Fi.
11. ISP Outage: The Invisible Villain
Even the mightiest Samsung Smart TV owners can be thwarted by an unforeseen ISP outage. When the Samsung TV is not connecting and other devices connected to the Wi-Fi are facing similar internet connection problems, it’s possible an ISP outage is at fault. Websites like Xfinity’s status center or DownDetector can help you find out if your provider’s experiencing issues. A cup of tea and a good book might be the best fix while they get your internet issue sorted.
If none of these solutions work, the last step is to format your TV, i.e., give it a factory reset. You can factory reset your TV through your settings menu. Go to “Settings,” then “General” and then finally, select “Reset.”
Credits: Thanks for the photo to Canva.
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